What do you expect from host staff?

Question

I work at Olive Garden and my manager is asking the host staff how we can improve our rating. I know basic things like creating a good atmosphere, making small talk, opening doors, etc anything else you can suggest? It would be much appreciated!

Answer 1

Smile, smile, smile.  Appropriate attire (assuming you don't have a uniform).  Know the menu, so if people ask questions, you don't have to say "Ask your server".  The duties of a host/hostess vary depending on the restaurant, but basically be friendly, smile a lot, and be able to correct mistakes in a timely fashion (re-seating an unhappy customer, etc.).

Answer 2

Lau said it all, SMILE. Also know what your specials are and the wine list. Giving the children crayons and/or crackers. If you can, announce who the server will be.

But the biggest thing is being courteous and smiling!!!!