What do you think is the biggest issue causing a communication barrier between...?

Question

A customer and an agent in call centers? I need some help, I'm doing a little research. Also, how do you think modifying an accent can help an agent communicate better? Please answer! Thank you so much!

Answer 1

The distance between them.

Answer 2

1. be patient

2. listen to the customer by agreing their idea

3. ask for permission to speak

4. seek advice from superiour