What do you think it takes to be successful in retail?

Question

just wondering

Answer 1

You don't say what your position is, but assuming you're starting on the floor dealing with customers, this is what I think>>>.

The qualities of a good sales person would be things like>>

• knowing how to be helpful, but not intrusive

• being able to suggest additional items that would complement the item

• the ability to suggest suitable alternatives if you don't have what a customer is seeking > the one I remember is when the sales lady told me the item never goes on sale, when I inquired when I could get a better price on some Waterford crystal wine glasses. Had she really been helpful, which she was not, she would've said, "But I can offer you 20% discount if you open up a charge account with us today."

• Being friendly, but realizing you're not their friend.

• Knowing your products better than anyone.