What does a sales assistant do in a shop?

Question

Im not too familiar with those technical names for jobs and what they do.

Answer 1

Are you talking specifically about sales assistants for retailers?  Sales assistants work across all retail areas in high street outlets, superstores and retail parks.

Typical work activities include:

* liaising with clients in all areas of sales - client interaction is vital and sales assistants working with higher priced goods will need to provide a highly personalised approach;

* meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;

* stocking, replenishing and cleaning sales areas;

* assisting with product selection;

* processing payments of various kinds;

* offering advice to customers;

* arranging delivery dates for larger items;

* dealing with customer complaints;

* utilising specialist product knowledge;

* monitoring and updating sales display areas.

An interest in or knowledge of a particular retail area may be required for some roles, for example in computer or high fashion sales. Because of the high levels of client interaction, successful sales assistants will need a combination of good negotiation skills and diplomacy.