What does reference code srm 9002 with comcast cable mean?

Question

What does reference code srm 9002 with comcast cable mean?

Answer 1

SRM (Session and Resource Manager Errors) The TV Guide VOD Client experienced an error while trying to play a VOD movie, asset preview or package preview.

SRM-9002 Bad Credit , unable to authorize order. Call customer service at 1-800-COMCAST for assistance.

The Cause

PPV VOD content cannot be ordered because the DCT is not enabled for PPV. DCT “Details” may show no checkmark in the “Usage” checkbox. This can be caused by the following:

The account may be over the PPV credit limit or more than 45 days Past Due. Once a payment sufficient enough to clear the Past Due or Over Limit balance posts to the account this PPV limitation will be lifted.

DCT “Quantity” box shows 000 (should be 006)

If there is an account status of charge off or un-recovered equipment the reconnect/restart work order has to be fully checked in and completed before A-Z can be run. Tech should run another VOD title