What goes on when i complain about a company at better business

Question

im on the better business website and i never have filed a complaint against ANYONE before. well i am about to do that as of right now because there is a website called

www.ibuyphones.com

i sent them my old cell phones and they said i will receive cash for them ..i sent it to them about 2 weeks ago

they never e-mailed me or sent me a check

i sent them really expensive phones

i sent them a sidekick lx which is about 400 bucks

a blackberry pearl i spent around 200 on

a pink razor which is another phone at the time i spent almost 200 on

and another phone i spent 90 on

now

tell me

if i file against them what exactly happens after im done?

Answer 1

They will generally forward your concerns to the merchant and ask for a reply. They keep track of responses and report on them. They have absolutely no authority to force any action and don't try to. The best way to use a BBB is to check for history of a company BEFORE you do business.

Answer 2

The put the complaint into the system and ignore it after that

Answer 3

Nothing

BBB will just contact the company and let them know that complaints have been filed against them. The company can choose to respond, or not -- and many do not

BBB is just a non profit organization. It has no legal teeth, Heck, it's not even a government entity. And it recruits businesses and charges businesses for annual membership fee

If you want something to be done, go to the police or sue them in court