What hotels Singapore airlines use in Singapore for their delayed customers?

Question

Hi,

I wonder if you can assist

We soon flying on holiday through Singapore to Malaysia on Singapore Airlines. I just found out that some flights have been cancelled and overbooked resulting us not being in Singapore only for max two hours (had brillant connection and worked like a clock) but now agent said that first way we have to wait for 10 hours for connectiong flight then on the way back 26 hours!! Agent confirmed that Singapre airlines will provide hotel. Can you advise:

1. What hotels usually they provide and do I have a choice

2. We have only economical tickets however do we have any legal right to ask for upgrade (I heard Singapre airline are totally ininterested in that they even ask people then to cancell the tickets)

3. While in Singapore for that tiem, what do you suggest we do?

All assistnace and answers will be much appreciated

Answer 1

None, Singapore airlines usually do not provide any hotel for you. You have to find it on our own. Singapore airline is only a service name on the sky (not on land - if you get what i mean)

Upgrade is only made possible if you have enough Krisflyer point and you do it in advanced or something goes very wrong during the flight only or ticketing system

Take the MRT from Terminal 3 to city, stop by orchard road and have a look, or perhaps you can visit Sentosa by taking cable car from Harbourfront (hop to MRT to Harbourfront stop/ Vivocity)

Answer 2

they wil usually put u in their airport hotel only. cos it's v convenience 4 travellers.

http://www.changiairport.com/changi/en/a...

if u r stopping by there long enuf... u can try to approach their customer svc desk.... they hv half day free tour 4 tourists. the desk is so easy to c rite b4 immigration.... terminal not v hugh.... just c their directions.

if u r heading out to the city urself. no worry as taxi not that expensive in SGP. it wil be aro SG$15 fr the airport to the city ctr such as Orchard Road, Suntec. they hv a mall opened not long named Vivo = the largest among Asia....so u should try there also maybe.

but plz notice that, once u steps out fr the immigration. u hv to pay airport tax when u want to return into the immigration & continues ur flight. as u aldy landed onto the LAND of SGP.  

Answer 3

There's Hotel in our Airport... So they will put the delayed customer in our Airport Hotel. IT's not Budget Hotel or Cheap hotel ... think is 4 star