What is a phone etiquette test ?

Question

I'm going through a temp agency right now and they want me to come in for a telephone etiquette test. Does anyone know what that is all about or what it entails?

Thanks!

Answer 1

Hello , "insert name of company here", how may I help you?

Yes, I am sure I can help you with that.

Or

I'm sorry, I don't have the answer to that but If you will hold for a moment, I can check with my supervisor.

Thank you for calling "Insert name of company here" If you have any other questions, feel free to call back. Have a nice day.

It is what it sounds like. They want to know if you have the skills to handle a phone call in a professional manner.

Answer 2

It's like, if you work in a call center or customer service something, they see if you have the correct manners to handle a phone call, and they see what you do if you have a really rude customer, and that kind of stuff...

It's really easy... =P

Answer 3

There's many different kinds. Some make sure you can follow a script. Others check memory skills (ex. addresses, towns, names and such), and some check your manners to clientele. Please/thanks you, including their name in the conversation.

It depends on the company really. I've taken a few and they weren't terribly hard. :)

Answer 4

phone etiquette.

the correct ways to answer a phone and say goodbye.

making sure you say specifically, anything else I can do for you?

stuff like that.

Answer 5

it is to see how your "manners" are on the phone like if your talking to somelse at some moment you say hang on a sec or like cover the phone if your asking your parents to go over to her house at some time. That is phone etiguette.