What is bpo or call centre?

Question

What is bpo or call centre?

Answer 1

Hi,

A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity.

A call center performs that part of a client's business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a telephone.

Answer 2

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