What is customer engagement?

Question

What is customer engagement?

Answer 1

Basically, it just means talking to the customer to find out what they are looking for and how you can help them. If they seem receptive, you can also talk to them on a more personal level.

Answer 2

Exchange of conversation and information. It's when the customer is interested enough about what is before them that the customer responds to questions and becomes involved with the exchange of ideas. Involvement is what salespeople want and must have for a sale to actually happen. Usually it is an emotional decision that makes the sale: a favorite food or restaurant, a favorite color or shape.