Question:

What is excellant customer service?

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What is excellant customer service?

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  1. Satisfying the customers needs

    Desire to help the customer and go the extra mile for customer

    Be understaind towards the customer

    Never make the customer feel stupid, never put the customer down

    Be a good listener

    Offer politeness, verbal nods (if telephone customer service)

    Smile whilst talking (gives a happy feeling to the customer)

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