What is ment by a call center?

Question

What is ment by a call center?

Answer 1

basically its like you call a 800 number and it routes the call to a Call Center where there could be like 50-100 (varying numbers of people) all in one big room or area.  SO most of time you won't get same person every time.  This could be customer service, help desk, support any number of things.

Answer 2

A call centre is a place where companies employ large number of people to receive calls from customers on the company's behalf.

For example, you buy a machine and if it isn't working properly, you call the company. It is the call centre which receives your calls and helps you solve your problem.

Call centre jobs are a big craze in our country these days because all you need to get a job there is have good speaking skills and the salary is huge. But that comes at a cost. The workload is so much that call centre workers have to neglect their health. Plus, night shifts are horrible as you need to be quite active to receive all your customers politely.

Answer 3

A call centre is a place where phone call queries are dealt with on behalf of large companies. They comprise of large numbers of people who deal with enquiries on the phone often based in different country to the customer. For example many calls for banks and computer helpdesks tend to be based in India where the standards of intellect and service are considered higher and perhaps more significantly, costs are lower.

Answer 4

It's where all telephone calls are routed - for example, your bank will have a call centre rather than individual numbers for the branches. This way the company keeps down its costs for dealing with customers over the phone and also they can set standards for the call - i.e. what is to be said, how long a call is to take etc. As a customer you are rarely a beneficiary of this set up.

Answer 5

This call centres is agents for software companies who works under the contract and commission basic

Answer 6

A help desk organization. Many people in one location who do business using a telephone and a computer.

They may answer incoming calls for one or more businesses. They may also make outbound calls soliciting business or following up on existing business relationships, such as warranty work (recalls) on automobiles.