What is the Best Buy Refund Policies ?

Question

Best Buy has some bad policies....

Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item.

Answer 1

Should have bought it in Canada.  Best Buy doesn't charge a restocking fee here!

Answer 2

Ya I was just gonna say I return things to BB all the time and have never been charged restocking fee, but I live in Toronto, im not sure where you live.

Answer 3

The GPS won't be put back on the shelf though.  You put personal information in it such as your home address and other addresses you wanted to drive to.  So, they have to be sent to the return center to be reprogrammed.  

The restocking fee is charged because this is an item that people buy for one trip and then return it.  Best Buy isn't a rental center!  

And there is not a restocking fee on TV's.  If the GPS had been defective or you had exchanged it for another model, they would have waived the restocking fee.

Over $250, you get a mailed check.  We don't keep a huge change fund in the store, and couldn't afford to give out many cash refunds larger than that in a day.  Most of the time, we end up having to transfer money from one of the main registers to the ones at customer service by the afternoon just to have money for refunds.