What is the case for and against cordless headsets for home-based customer service agents?

Question

I would like to know anyone in a managerial position's experience with home-based agents using cordless headsets. Does it negatively or positively affect productivity and call quality? Were the agents happier and more productive with cordless or were they doing things like washing the dog and chewing with their mouth full while on a call.....?

Answer 1

They are not the best at noise canceling and the callers do not want to know the rep is not in an office, it may seem less professional.  There is also a higher incidence of being too far from the base and losing a call, which is a csr no-no....