What is the highest percentage % that an energy company can recover for debts when a token meter is installed?

Question

i have never used one of these contraptions before, but the first few times ive put £10 from a card into it, its taken about £7 in debts and left me with £3 to use.

theres no way i can afford to keep feeding the meter at that rate

is it legal what the supplier is doing?

Answer 1

You seem to be missing the point in that YOU do owe THEM money. How much is owed, and how long will it take to repay?

You may be able to get CAB to intervene to reduce the clawback, but you would have to demonstrate that you are managing your debts and not just wanting that extra spending money for non-essentials.