What is the key point to be a excellent technical support engineer?thanks ?

Question

What is the key point to be a excellent technical support engineer?thanks ?

Answer 1

hai, you have to satisfy the customers need and you have that in mind as how can we impress them to select our products

Answer 2

Being able to understand what the customer needs.

The customer contacts you with a problem. You need to solve the issue, even if it is customer education.

Answer 3

You need to remember that what the customer perceives as a problem is really a problem, even if it is only a misunderstanding or false report. Most of the time, it is educating the customer about the product... you are a teacher.