What is the nature of a call center?

Question

What is the nature of a call center?

Answer 1

to make you wait on hold while your life and those you care about fade away.

Answer 2

sometimes when you call companies such as Microsoft or your local cable company such as maybe comcast they have you call a number that gets forwarded to people in 3rd world countries such as India. This is somewhat ironic because they speak accented-perfect(meaning some people speak perfect but others speak really accented) English but English isn't the predominant language spoken on the country which would account for the accents you occasionally run into.  iono assuming you live in the us i guess it could provide jobs for people who actually live in the us and speak English

Answer 3

to call, to accomplish its stated and selfish goals.

Answer 4

Basically, a branch of the uncaring system.

You see, as companies get bigger, they assume, and correctly I might add, that if people get mad they won't leave, and if they do, well, "we have more". And as more money is made, you are inconvenienced more, and them less, at your on expense.

Put simply- uncaring.

Answer 5

Vicious if you are working there and unsatisfactory if you are calling there.

Answer 6

My mum works in a call centre of a newspaper.

She gives advice and helps people construct  their advertisement -  she has been there 20 years and loves it.

Answer 7

Your question is important to us. Please hold the line and an answerer will be with you as soon as possible.

Answer 8

all calls are fielded or put into the call center - first come first serve basis - good luck

Answer 9

It is the hub, and the lines are the spokes radiating from the centre of calls.

Answer 10

its a FIFO process.......

Answer 11

Working at a call center is tough.

Call centers are typically pretty busy. One call finishes, and another comes in. Management is usually really nice (because happy employees make happy customers) but very focussed on numbers (time you take to "wrap up" after a call, sales, up-sells, etc.) You're told to do what's right for the customer, but if you do what's right and it takes 3 extra minutes after you get off the phone, they forget about the fact that you were doing the right thing.

These are the things I like, and dislike, about the job. I like the problem solving, being able to speak with strangers, helping people, being in a climate-controlled environment (air conditioning is everything!), and the pay (I get paid $14/hour... not GREAT, but good for an 18 year old.)

The things I dislike are as followed (and forgive me if I rant a little here.) I hate being blamed for other people's mistakes. I hate when I take a call, and the first thing the person on the line says to me is "LOOK..." or "I DEMAND". I hate having to enforce strict billing policies on people with fixed incomes and extenuating circumstances. I hate when other people s***w up, and no matter what I do, it can't quite fix the mistakes they're making. And some people are just plain rude, too.

I hate hearing people say how horrible it is to call into a center.  I understand, as I have to call places sometimes too-- but most of us really do work hard-- really!  I try my best everyday to have my customers hang up happy and having their situations resolved.  I wish customer service didn't have such a bad reputation.