What is the penalty for fare cheat by transport company?

Question

I refer to overcharging by transport company (eg SBS transit etc )and I am not refering to bus cheat by commuter

Answer 1

We understand the concerns of commuters with regard to overcharging on buses. The LTA (the technical authority and system developer and designer of the ez-link system) and the PTOs have worked to refine the system and have reduced instances to as low as is possible given current technology. The PTOs do not gain from system faults. On the contrary, the PTOs suffer a loss of revenue from undercharging whilst commuters who are overcharged can get a full fare refund or a voucher for a free bus ride.

For future enquires/clarifications on the performance of the ez-link system, you may approach the LTA via their toll-free hotline at 1800-2255582, or email at [e-mail]. For bona fide claims due to system error on buses/train, commuters can file for claims via TransitLink's website.