What is the role of producers in protecting consumers rights?

Question

What is the role of producers in protecting consumers rights?

Answer 1

This is your second question in the series of consumers rights.

The role of producers is very significant with far reaching consequences.

The producers are under obligation to produce goods conforming to the prescribed standards, such as ISI, wherever such standards are prescribed.

Secondly, they must provide written literature giving details to reasonable extent about the products, their ingredients, their do and don'ts, warranty or guarantee, MRP, date of manufacture and expiry, operational instructions.............etc. as the case may be, with each unit of product.

Provision of the address of the manufacturer with other contact details is significant as the customer may ultimately have to fall back in case of need.

Packing of products to reach them safe at the end user point, quick response and remedial measures in case of any wrong happening...etc could be very helpful to save consumers from big hassles and losses.

Not going into very much details here, if the producer take all reasonable care, for which he has the facilities and abilities, a high volume of troubles gets eliminated by facilitating the consumer rights this way providing right quality products, each unit tested and certified.

Answer 2

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