What is wrong with the MBTA?

Question

I need to know why the Mass Bay Transportation Authority is such an unreliable service. I never get a seat on the commuter rail, I always get yelled at for having the wrong ticket, and conductors are not friendly......why?

Answer 1

Like anything, besides the Military, that is run by the governement, it is ensnarled by bureaucratic red tape and unions.  The goal is to take the people's money, and with no one to hold them accountable, and jobs from which they cannot be terminated without an act of Congress, there is no incentive to produce efficiently.