What is your opinon of Northwest airlines?

Question

Never flown them before was just wanting some over all good or bad reviews thank you!

Answer 1

They suck big time.  Granny flight attendants and long flights all go to their crappy hub in Min.

Choose anything but NW airlines.!!!

Answer 2

Personally i think that they are  great airline, they are the most reliable of all the major airlines because they are not based on the east coast so most of the flights are on time, Northwests airplanes are the best i have ever flown in, overall they are a great airline the only airline that is better is Spirit Airlines

Answer 3

They have a very old fleet of aircraft. However, on my last flight with them, the flight attendants were very nice. They co-chair (share flights) with Delta and Continental, so if you have any frequent flyer status with either airline, it will carry over.

Answer 4

They are a good airline. I flew them once into MSP. MSP isn't the "best" airport and if a snow storm rolls in there your screwed. I have their fleet because their mostly airbuses, but that probably wont affect you unless your nut's about the plane you fly. Other wise their a pretty good airline. Stable and semi friendly airline.

Answer 5

its ok

Answer 6

personally I think they have a great requent flyer program. Food is mostly terrible, flights are hardly ever on time. Old DC-9's now have been replaced with brand new a320's - light attendants range from rude to super friendly ..Overall not too bad of an airline.

Here's what some other people think :

Northwest Airlines review - by Aldo Jaworski

26 February 2008  Customer Trip Rating :

AMS-MSP-LAS-BOS-AMS . A330 with good IFS although food needs attention in economy. On transatlantic sectors crew were very attentive. Outbound seats 11A/B comfy enough for an 8+ hour flight and return from Boston seats 10A/B a dream (exit seats) - flight was short only 5hrs 40 mins. MSP-LAS a tired old 757 that had seen better days although got up graded to first. Crew efficient but very surly.

Northwest Airlines review - by L Hurst

25 February 2008  Customer Trip Rating :

YYZ-MSP-LAX with connection to an international flight. On my first leg of flying, my FA was hilarious. Got through safety procedures while have a good chuckle about seatbelts. Even the announcements from the flight deck were good for a laugh. Overall, pleasant experience - until I got on the second leg of flights. A one hour delay out of MSP which meant we landed late into LAX (I had another flight to check in to - really pushed missing the next flight). Overbooking played a huge role. On the flight, the man sitting in front of me was rude and kept pushing his seat back even when I asked him not to (I was doing work on my laptop which was on the seat back tray). I approached an FA to do help me and was refused assistance because the gentleman had a right to push his seat back as far as he wanted. Upon landing in LAX, FA were unsypathetic to those who had connecting flights with one comment overheard that stated "Well maybe you should have booked your flights with more time in between". In my case, I had initially had 4 hours between flights but by the time they let us disembark (we sat at the gate for at least 20 minutes) I only had 2 hours to check in and go through international security.

Northwest Airlines review - by Laura Crampton

21 February 2008  Customer Trip Rating :

If you don't have a seat assignment, you're likely to be involuntarily removed from the flight, thanks to Northwest's habit of overbooking flights. This just happened to us on February 15 when were booked to fly from Indy to Fort Myers. We did get a refund and a later flight to Fort Myers via Detroit getting to our final destination at midnight. Another family of 3 was given the option of flying to Fort Lauderdale with a complimentary limo ride to Fort Myers, but we weren't given that option. The flight crew from Detroit to Fort Myers was rude to a number of passengers. I will not fly this airline again if I can help it. If I had bought last minute tickets, I'd be more understanding, but we bought these 2.5 months ago through Expedia. Take home message - do the online check in 24 hours ahead and make sure you have seat assignments.

Northwest Airlines review - by C Merchant

21 February 2008  Customer Trip Rating :

DEN-MEM-PNS : the worst experience I've ever had. Delays, crew issues, incompetent gate agents, the list goes on and on. Sat on a small airplane after diverting to Jackson MS (instead of Pensacola), then waited for 2 hours for a fuel truck, which never arrived, by which time the flight crew had worked their maximum allowed hours for the day, so we were unceremoniously dumped off in a small, closed airport at midnight and told nothing. No hotel rooms provided, no food, nothing. Finally made it to our destination the following day by lunch time. Fortunately, Northwest has a minimal presence in Denver, so I rarely have the "opportunity" to fly them. Just an all-around dreadful experience.

Northwest Airlines review - by A Hiransomboon

12 February 2008  Customer Trip Rating :

I purchased an economy class ticket, B fare, for travel BKK-NRT-PDX in July. With this B-fare ticket, I qualified for what they call Coach Select (SM) benefits. These supposedly include access to NWA WorldClub lounges, use of priority security lines, and 1,000 FF miles (called "Coach Select Bonus"). The 1,000 miles were credited to my account. However, as for the other "benefits". Priority security line. Lounges: BKK doesn't have a WorldClub, but in both PDX and NRT I was initially denied entry. I was only allowed in PDX after showing the receptionist a printout of the website notice (which was printed inadvertently - I didn't even realize I had it until I was forced to look for my e-tickets). NRT was even worse: I was prepared with the document but still was met with an inordinate amount of skepticism and bad attitude, and it took a lot of stubbornness on my part to finally get in. In the end I was allowed in the lounges, so why am I still annoyed? One, because if I hadn't printed that page out, I would have been out of luck. Two, because of the response I received from NWA after I wrote a letter to their Customer Care dept. Coach Select is a nice idea, but apparently it exists only on some page of nwa.com that is in another dimension, and is only viewable by a privileged few. If you should be so fortunate, make sure you print your list of benefits and carry it with you on your trip - and cross your fingers that the document doesn't dissolve into dust as you hand it over to the WorldClub receptionist.

Northwest Airlines review - by O Banderas

4 February 2008  Customer Trip Rating :

Just when NWA transatlantic services took leaps forward from DC10's to A330's they decide to sneak in B757's which offer a very basic and uncomfortable for the same fares. Be careful which aircraft is operating the particular flight on your route.

Northwest Airlines review - by A Jafarzadeh

4 February 2008  Customer Trip Rating :

SIN-NRT-DTW-BOS return Economy. A330 between Tokyo and Singapore one of the most pleasant experiences I've had - very new, bright and comfortable. Excellent AVOD system. Trans-pacific flights meanwhile were a total nightmare. Getting off a NW A330 and onboard their ancient 747s is like stepping from first-world to third-world. Seats are so old and worn you can feel the knees of the passenger behind you digging right into your back. On NRT-DTW leg my seat recline was broken so on take-off had to sit right forward to prevent from being pushed all the way back. Due to delays out of Boston was changed to later DTW-NRT flight and lost my aisle seat that I requested several weeks in advance. Was given a middle bulkhead seat but still extremely uncomfortable. Back still suffering after more than a week. Domestic flights between Boston and Detroit weren't too bad. One can put up with an hour or so of NW's economy class. Overall I would avoid NW until they update their transpacific product, or fly via Portland to ensure getting the new A330 for another ten or so hours.

Northwest Airlines review - by R Brooks

24 January 2008  Customer Trip Rating :

How cheap can you get? Should be the new motto of Northwest. I've logged over 600,000 miles with them and while not all bad, when it comes to food and friendliness they have been going down hill the past few years. Economy service has become so poor it's like riding a public bus. On shorter flights, no free food, not even a mini bag of pretzels. You may get a drink, but if you ask for a refill, the odds are not in your favor. First-class domestic is a little better, but still bare bones. Pillows and blankets are no longer offered on most of the domestic flights including first class! While 'customer service' appears to have been removed from their vocabulary, they still one of the best for doing the main objective - get me and my luggage to a different location on time.

Northwest Airlines review - by J Baker

17 January 2008  Customer Trip Rating :

LGW-MSP-LAS-LGW. Gatwick to Minneapolis on A330 very good - plenty of legroom, good food and good entertainment. Flights to and from Las Vegas on B757 cramped, no entertainment, no food and pilots do not update on weather as they did on the transatlantic routes. To summarise, transatlantic flights good but internal flights need improving.

Northwest Airlines review - by Michael Oakes

13 January 2008  Customer Trip Rating :

LGW-MSP-ORD out, MDW-MSP-LGW way back - all economy. Check-in online on way out and got great exit row seats. Check-in at Gatwick not bad. A330s clean, modern and spacious. The seats in economy are quite wide and comfortable too. Cabin crew horrendous - transatlantic flights staffed by jaded personnel - the most miserable I've ever seen. They made it clear that they didn't want to be there or help anyone. I personally thought the food was great (except for the solid bread rolls) but the service was poor. IFE pretty good - better than many. The domestic flights to and from Chicago were fine - only an hour long so can't go that wrong. I was concerned that they are still using DC-9s on the MDW-MSP route. The flight back MSP-LGW was also on an A330 - we were stuck in the middle - had aisle seats on either side - and had NO leg room as the IFE boxes underneath the seats in front of us were huge and took up all leg room. All-in-all I liked NWA - the aircraft are great (except the DC9s) and it is what I call a 'good vibe' airline. However, the middle seats in economy are disgustingly small and cramped and the cabin crew are the worst I've ever come across - and I've flown Saudi Arabian Airlines.

Northwest Airlines review - by C Doran

13 January 2008  Customer Trip Rating :

LGW to LAS on Northwest - outbound trip via MSP, return via DTW. The transatlantic flights on Airbus A330 wer