What questions might i get asked for a office based customer service role for a skincare company?

Question

need help with questions they might ask and what to ask them.

Answer 1

you will probably be asked about your IT and communication skills, your past experience, they might do a hypothetical question such as "a customer calls and isn't happy with the product, how would you handle it?" or something like that. They'll prob ask what you know about the skincare industry or products the company sells. You should do some research on the company's product line, the name's of products, what they do and how much they cost.

Some questions you can ask include -

1. When do you expect to make a decision about the job?

2. Is this a newly created position or an exisiting one? If its existing, why hasn't it been filled from within? (Ask this to find out what kind of company they are - if they promote from within, offer staff training and development etc)

3. Describe a typical day in this role - what are the priorities?

4. How will my performance be measured? How often & by whom?

Remember, don't ask a question if they have already mentioned it because you'll look like you don't listen. Goodluck XD