What should I ask in a Survey?

Question

I am Making a survey for work... I am a HR Manager for a Security Company. I want to know how the Security Officers are feeling. How happy they are with work..... and so on. Any ideas for Questions?

Answer 1

YOU are to be commended as a HR Mgr. to show support for employees allowing THEIR feedback.  This alone is extremely beneficial and insures them they are part of the company, a "team member".

YOUR survey should be "targeting" their work ONLY.  DO NOT get into questions involving personal issues, i.e., income, advancement, etc.  Doing so defeats the "purpose" BUT maintain an "open door" policy and let each Officer know they are welcome to come in for discussion(s).

FIRST and FOREMOST, are they happy with the "company".  Yes or No recommend "changes" they see as "beneficial".  Remember, YOUR Officers are "in the field" and although YOU may visit routinely THEIR knowledge is from "every day", "practical" experience.

Continue, from their "experience" how can the "job" of "security" be improved.  This may differ from each location or business.  YOUR officers may have knowledge of a "breach of security" and how to "eliminate".

Are they satisfied with "scheduling".  Would they be in favor of a "rotation" schedule, some will/some will not.  This could be followed by asking what field or business of "expertise" do they prefer when in their "security" positions.

When on "duty" can work space be "improved", and how?  What equipment can be updated or necessary not currently available.  Along with this can they recommend "continuing education" for their jobs or ideas, such as, attending local "police" schools.  I know local police in North Atlanta offer many "free" training seminars for a "day".  These sessions could be "local crime", how "police" operate, "defense" training, gangs operating in the area, etc.

One area I know some "security officers" have in their work areas in Atlanta is what I call a "hot button", much like banks use in a robbery.  An easily accessible large "button" to call police to the scene.  Ask YOUR people about this.

I hope this gives you some good ideas.  Security is a necessity and companies paying for YOUR services expect professionals.  It is my belief the ONLY way to stay professional is continued training.  Security Officers MUST also be "courteous" and NOT that "over bearing", "controlling" individual that may lose clients for that business.