I have instituted an in-room "time out" for failure to respond cordially to "Good morning," with modestly good results, but she still often refuses to answer very simple questions, such as "Why did you do (insert act)?" or "What would you like for breakfast?" I can often only get an answer after prolonged probing. When I say she doesn't answer, I mean literally that. She is silent. I have told her that it would be better to say, "I need a few minutes to think about it," but she never remembers to do this. It's just so rude.
Would you punish this? If so, how? If not, what would you do?
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