What skill essential to work in call center kindly suggest me? i am 10+2 and i works in bpo. can ijoing call?

Question

What skill essential to work in call center kindly suggest me? i am 10+2 and i works in bpo. can ijoing call?

Answer 1

If I understand your question correctly you would like to know what skills you need to work in a call center?

Here are a few (but if you want to work in an English call center you may want to brush up on your language first...):

How to communicate professionally and effectively.

How to provide an outstanding customer experience.

How to efficiently handle each call and meet established goals.

How to speak clearly and listen actively.

How to effectively ask questions to gain information.

How to handle difficult customers.

Answer 2

Say What

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