What to do to regain proper function?

Question

my computer is infected,while working it suddenly shut down & when i restarted no icons were being displayed only wallpaper.when i tried ctrl alt del i entered explorer.exe in new task but window has encountered a problem was displayed.i cn use net only.suggest some thing so that i can at least save sm of my important data...

Answer 1

1. System Restore

2. Install anti virus so you minimize your chance of getting infected again in the future.

Answer 2

If u cant run an updated Virus Scan and spyware scan. I would start in safe mode to get it to work. Firstly I would restart computer to see if that fixes it and if that dont work I would try scanning for viruses and spyware in safe mode.You can access safe mode by repeatedly pressing F8 key when your computer is booting up. Try system restore as well in that menu too. As a last resort u may need to reinstall the operating system.This would delete all your data.I dont remember all the procedure to do this but You would enter operating system disk first, then restart computer manually by pressing and holding power button, then when computer barely start to load press F12 repeatedly to access that menu. It would be best if you went to the website of the computer manufacturer and contact thier technical support.If you had computer under a year or if you have a plan for longer than a year it should be free. Depending on the issue they may not charge you at all. they will tell you when it would be necessary to charge you for thier service. Hope this helps.