What to look for in contractors who repair major water damage?

Question

Bathroom sink pipe sprung a major leak, 15 minutes worth of tap water soaked hardwood flooring, plaster walls and ceilings and ran into some duct work...also we are concerned about the electrical wiring behind ceiling and walls, what are some good characteristics to look for in hiring a contractor who specializes in this type of work? Also, is it typical for the homeowner's insurance to cover the plumbing work? So far, the adjuster says only work to repair damage is covered but not the plumbing that caused the problem...sound right?

Answer 1

Your adjuster is correct. Your insurance policy owes for access to get to the plumbing leak and to repair it but NOT for the part itself.

Start by making sure your house is dried out properly by a certified water damage restoration company (i.e. ServiceMaster). They will find out where the water damage starts and ends, take moisture reading of your flooring and walls & may place fans/dehumidifiers to dry out your home.

After the place is dried out, then address rebuild.

If you need paint, drywall, flooring or baseboards...ask your adjuster if they have a "preferred" general contractor that is on the company's preferred program. Go with one of them if they do.

Good luck.