What type of Ebay feedback to leave?

Question

Hi, I have a dilema. I bought a vacuum filter from a seller and when I received it, it reeked of cigarette smoke, which I am allergic to. This particular item was a type of filter which would definitely stink up my whole house. I sent a message to the seller letting them know about the problem. I did not receive any kind of message back from the seller, but I did get and e-mail from Paypal saying that I had a refund and it was from the seller. I don't know what kind of feedback to leave because the seller did return my money, however there was no communication and I am also concerned that other people will buy this item from the seller (he sells alot of these) and have the same problem. I feel a responsibility to warn others, but don't want to leave bad feedback if it is no warranted. What should I do? Thanks!

Answer 1

You could leave a neutral & comment on the smoke smell but the fact you did get a prompt refund; then when it expands you can be more precise as to "not as described" and 'poor communication" is one option to star as well.

Answer 2

Leave the feedback you feel is just, good or bad, but in either case note your problem. As always buyer beware, and at least you warned them.

Answer 3

Leave a neutral (instead of a negative) with your honest comments.   The seller cannot leave you a retalitory negative anymore--they've changed the rules.

Neutral is the new Negative on ebay, so potential customers will know what you mean, and this way, it doesn't lower his feedback score.