Whato to do at work during lean season?

Question

I work in a call center's Recruitment Department. The boss already told us that we are not gonna actively recruit & train within 3 months time. We are still accepting walk in applicants & conduct interviews still (manpower pooling)...but still not as busy as compared to previous months when we had to go out of town to look for more people to recruit. What do you suggest our department should do to optimize our manpower & time during this lean season? thanks

Answer 1

This is the time to review and evaluate the employees that you have. Discussions with these people should reveal those with short-term objectives, or would be better suited in other positions, most of whom would likely need to have a replacement ready when they go to their next position. This is also a good time to arrange any training that may help the people in your department. This training could be anything from hands-on training with the object(s) of the call center to classes in communication and resolution handling, all potentially useful in your organization.

Answer 2

Review the operations of your department to make the process better for the busy times.  Good Luck!