Whats wrong with comcast on demand ?

Question

for the past few days my comcast on demand wont let me order anything - even if its free . at the top of the screen theres an envelope , idk if that means anything . if its mail idk how to check it . if anyone else has/had the same problem and knows whats wrong , PLEASE HELP .

( not to sound desperate but i am DYING to see across the universe =] )

Answer 1

eh, seen that before when then said "my bill was too high"... called them, they said that, I said but I have online billing, they approved it and it worked...

call comcast..

Answer 2

I've resolved this by power cycling the set top box.