Whats your experiance with Optus been like?

Question

You may have seen that ad on TV with Optus Fusion were you get broadband and you phone linked for one low price a month. We have never used Optus before and was hoping to get your experiances with them if you have used them. Thanks.

Answer 1

I've not had much experience with Optus personally, I did have a mobile phone with them for a little while and wasn't impressed at all. I've just heard a lot of bad stories about Optus Home Phone and I suspect their internet would be the same.

It often takes forever on hold to get someone to answer your call and people i know have had many problems with their billing as well. Many telcos have "bundle" deals for home phone and internet these days, just have a look around. Personally, I would avoid Optus completely for any communication needs, in fact I have never been happier since I switched my mobile provider to Vodafone.

Answer 2

I've used Optus and have found the actual service delivery pretty good.

The only thing is the service side of things is pretty ordinary. Up to an hour on hold waiting to speak to someone, faulty line (which we coulnd't determine if it was the actual phones or the line but it could cost $100 to investigate because all lines are owned by Telstra).

Internet has been good, although the broadband drops out every once in a while but apparently this happens with different ones.

Overall a good experience as long as you don't have any problems, then it's waiting on hold for a long time.

The fusion pack is a good deal though.