When I launch Pic Lens and I try to close it; my screen looks like safe mode?

Question

when I launch Pic Lens and I try to close it; my screen looks like safe mode. I am unable to go back to my Mozilla home page. I have to reboot my system..I wrote for support. They wanted a screen shot of my problem..I was unable to save the screen shot..as it was still large like "safe mode" so I was unable to save it to my desktop..

Answer 1

Sounds like to be a video driver and/or DirectX issue. Try to update both.