When complaining about service from a provider, do you keep on following up till you get a satisfactory reply?

Question

or do you give up and let it be?

Answer 1

Yes, early last year my mother sold her home in Queenswood, Pretoria to move to the eastern suburbs, she had at that time a security contract with ADT and I personally made all the necessary arrangements with the buyer of the house for him to take over the contract for the remaining 8 months of the contract, ADT then informed me that that is not allowed under any circumstances and that my mother would have to pay the monthly premiums for the remaining 8 months of the contract and that a new contract would be entered into with the buyer by ADT and he would also pay monthly premiums from their date of occupation.....that led to possibly the biggest and most violent tantrum I have ever thrown where I threatened to rip the entire alarm system out of the wall and burn it to ash as well as instructing the buyer to opt for Chubb etc etc, eventually they had the CEO of ADT get hold of me who was very apologetic and had the paperwork taken care of within 1 hour.....

Other than that I generally always follow up on poor and inept service, especially from large corporations like Vodacom, Telkom and Toyota South Africa who believe they can treat the little guy any way they please.

Answer 2

Yes but I am not rude about it.

I try to be friendly that way I get results.

I noticed once one starts fighting then one gets resistance even.

I believe the word is diplomacy.

It works.

Answer 3

Depends on whether I have a contract with them or not. If I keep having problems with them and the service just doesn't get better or they can't give answers, I will not renew the contract. I will keep on complaining while the contract is valid, as I still have to use their services for a while. When no contract is involved and they do not deliver, or my complaining falls on deaf ears, I'll just move on to another service provider. I once changed from one bank to another because of bad service.

Answer 4

Yes I keep it up untill I get a satisfactory reply. I always follow a decison through that I make. If I decided that it is worth it to complain, I will not stop until I get a good explanation.

Answer 5

I f there is a willingness to change and improve, i normally have the patience to follow up and look for means of getting the service provider doing things better. However if the attitude is negative, I simply give up and try and move on to another one.