When i purchased a topflite d2 golf set from callaway over the phone, i wasnt told about import costs?

Question

I specifically asked where there any other taxes, import, duty or shipping charges i should know about or have to pay, because i live in Canada and Callaway is american based, and the sales guy said no and if there were any problems that Callaway would take care of it. I went through with the order and the only thing i had to pay was about 30 dollars in taxes, bringing the total from 399 to about 430. I get my golf set 3 days later by UPS and i see a charge for shipping about 39 dollars, which i called in and got a refund for, and a import charge for a 150 dollars!!! I spoke with a manager and found out the guy that helped me with the purchase of the clubs was new. So i told him that i should not have to pay for his mistake when i explictly and specifically asked where there any additional costs. I have emailed and faxed my UPS bill and callaway said they will look into it. I was wondering am i entitled to compensation? Have any consumer laws or been violated?

Answer 1

The sales person you talked to is an agent and representative of that company and the company must absorb the expense of the error of the employee.