When i try and turn on the computer it has a little box saying ''log into windows'' its not my user acccount!?

Question

on starting up the computer it says about logging into windows its not the user account screen its completely different it has a black background and it says user name pc but whats the password? its confusing me and it also frustrating! can you help please (it has nothing to do with the user account screen)

thanks

Answer 1

Use F8 during start-up to get into safe mode. This should bypass whatever virus/Trojan is putting up the screen.

Then use standard anti-virus / anti-root-kit software tools to eliminate the infection (before it sends all your on-line account details to some ID thieves ..)