Where do I report poor customer service?

Question

My friend is having an issue, her sister works at AT&T and shut her sister's cell phone off as a way of revenge so she called to talk to the manager an hour ago and they still haven't turned it back on. What can she do next?

Answer 1

Report it to the better business bureau

Answer 2

just call customer service and ask for one of the higher ups. regional manager, etc.

and also u should be a bit more patient its been only an hour....