Where is my desktop??? PLEASE HELP ME FIX NEW COMP!?

Question

after installing a program i got from a site i tried to restart my computer and now every time i restart it doesnt go to the desktop its just completely black with one window of the computer documents open. i try going to task manager and then new task and explorer and it somehow opens the desktop. Everything else seems to work after i get to the desktop...this is a brand new 5 mon vaio vista laptop....why is this happening??? I dont think its a virus because scan doc says theres nothing no threats! please help me im freaking out and dont know how to fix anything!!!!

Answer 1

Sounds weird, maybe you have your desktop hidden?

If not it could be a virus, what kind of program did you download?

Anti-Viruses don't always recognize them.  

Answer 2

Well depends on what your scanning with.  Also I have known viruses that actually make the scanner not pick anything up because it hides itself rather well.

What I would do if I were you is investigate whatever you downloaded and installed.  Make sure that you are the only other person having that issue.  It could be something as silly as the program is not Vista compatible or is not XP compatible, or something like that.

Sony should have given you some restore disks when you bought the laptop, if all else fails you might have to use them to restore your laptop back to normal.

take care and best of luck,

Chad

Edit: I'm curious too to know what program you installed.  That way I can stay away from it.

Answer 3

What was the program you installed?

Have you gone back to a previous restore point.