Which of the following do you think is the most appropriate course of action when working at a fastfood rest?

Question

A customer is complaining about the fact that he has been queueing for 10 minutes and wants to be served now. He is being very loud and is annoying other customers. Which of the following do you think is the most appropriate course of action?

Apologise for the delay but tell him that you need to serve people in order

OR

Hope your manager deals with him, and continue as normal

Answer 1

Is he upset because employees are not taking care of business, loafing etc. if so he has a right to be upset.  If he is just having a bad day then number 1 is your best bet.

Answer 2

Apologize for the delay and hope it will shut him up.

Answer 3

if you like your job... grin and bare it... if not:

Spit in the dudes food

Overcharge him

forget his fries

give mustard instead of catsup

no napkins

break the straw before giving it to him

Smile and say "Thank you for coming, sorry bout the wait... Please come again"

Answer 4

apologize and if you have a sec, get managers attention.

Answer 5

I would say probably a mix of both. I would start by apologizing to the person, and let them know that you will do everything you can to see that they get served soon.

If the person is still irate, then I would bring it to my manager's attention, and perhaps the manager could give them a coupon for a free meal next time, or something similar to make sure they come back and give the place another try.

Answer 6

Both. Acknowledge him politelY, but if he remains beligerent, let your manager or supervisor know, and he/she will take appropriate action.

Answer 7

Smile even tho you aren't happy.  Nothing you say will make any difference.  Some people are just going to ruin everyone else's day.  .