Who is responsible for the repair of the landline junction box on my windowsill ?

Question

Who is responsible for the repair of the landline junction box on my windowsill ?

Answer 1

asd

Answer 2

the phone company, it is their junction box

Answer 3

In the US the rule is, the telephone company's responsibility ends at the "demarcation point", sometimes just called a "demarc" for short.  Now, here's the problem, find out where the demarc is.  It's usually a junction box where the line comes into the house and will have a "Vendor Side" that you can't get into and a "Subscriber Side" with a regular telephone jack.  If you can unplug the house at the subscriber jack, plug in a phone and make a call, the phone company's responsibility ends.

If the problem is indeed on the customer's side of the demarc, you can have the phone company or any number or independent phone vendors fix the problem, for labor charges.  You can also buy a service contract on inside wire from most phone companies.  You might try fixing the problem yourself, too.  Phones are pretty easy once you get the hang of it.

Answer 4

In England "Openreach" aka British Telecom (regardless of which company you pay for your standard old fashioned telephone line rental) are responsible for all cables and hardware from the exchange to the FIrst junction box in your home you identify which box is the "Master Socket" aka first box by the fact it located imediately on the otherside of the wall from where the phone line enters your home and unless you have other boxes labeled BT it will most likely be the only box labeled BT in your home unless when your line was installed additional sockets were installed by BT.

all connectins coming from the "master socket" in to your home are your responsability.

you can also identify the BT master socket by removing the faceplate where the socket you plug your phone in is in the middle of the plate the master socket has a socket on the box in one corner and a plug on the back of the face plate.

you need a screwdriver to open the faceplate. No this is not a problem, if you call BT and if you read the BT phone book they instruct you on how to test the socket before calling out an engineer which if the engineer is called out and is not required then you are responsible for paying the call out fee.

very annoying. but very easy to check if you do indeed need a new master socket.

if you do need a master socket then bt have to install it as it is directly connected to their network and so they have to make sure it is installed correctly.

if the socket is just an extension then you are 100% responsible for repair or replacement. The work is fairly stright forward to do. you go to your local DIY store buy a new socket and follow the installation instructions. Alternatively if you have more money than sense you can pay someone to do the work for you such as bt or any electrician for example.

    * 59 minutes ago

Source(s):

based on what i was told when i had a problem on my line. it was thought to be a faulty socket however in my case it turned out to be the junction box on the pole that had not been closed properly trapping my line in the two halfs of the box case stripping part of the protective cover and where the copper had been damaged as a result of rain/ moisture getting on the wire.

bt wanted a small fortune to call out an engineer, and told me to test the socket before confirming the need for an engineer.

A crackling on the line in my case this was intermittent was the symptoms prompting the need for the engineer. so ya

Answer 5

That depends on who broke it.

Answer 6

Your phone service provider is responsible

Answer 7

Inside, you. Outside, BT. I believe.

Answer 8

I've just changed my bt master box / junction / socket after it played up and phone was crackly etc.

Cost £4 including postage on ebay, tool for putting in wires properly was £1.50 from B&Q.

If you cut off the existing wires 1cm from where they connect inside the box you will be able to put new box into place and copy wiring from old box, or wiring instructions can be found on the web but make sure you find the page before you disconnect phone line or you'll have no internet to look on.

Answer 9

In England "Openreach" aka British Telecom (regardless of which company you pay for your standard old fashioned telephone line rental) are responsible for all cables and hardware from the exchange to the FIrst junction box in your home you identify which box is the "Master Socket" aka first box by the fact it located imediately  on the otherside of the wall from where the phone line enters your home and unless you have other boxes labeled BT it will most likely be the only box labeled BT in your home unless when your line was installed additional sockets were installed by BT.

all connectins coming from the "master socket" in to your home are your responsability.

you can also identify the BT master socket by removing the faceplate where the socket you plug your phone in is in the middle of the plate the master socket has a socket on the box in one corner and a plug on the back of the face plate.

you need a screwdriver to open the faceplate. No this is not a problem, if you call BT and if you read the BT phone book they instruct you on how to test the socket before calling out an engineer which if the engineer is called out and is not required then you are responsible for paying the call out fee.

very annoying. but very easy to check if you do indeed need a new master socket.

if you do need a master socket then bt have to install it as it is directly connected to their network and so they have to make sure it is installed correctly.

if the socket is just an extension then you are 100% responsible for repair or replacement. The work is fairly stright forward to do. you go to your local DIY store buy a new socket and follow the installation instructions. Alternatively if you have more money than sense you can pay someone to do the work for you such as bt or any electrician for example.

Answer 10

I am a BT Openreach engineer and if I attend your home to repair the box and find out it was damaged by either you or your builder we will charge you for the visit AND for a new box. If there is damp in the box we will still charge because it is your responsibility to keep it dry.

You must not change or tamper with any boxes or wiring upto and including the master socket as it is a criminal offence to do so.

Answer 11

bt if its outside you if its in

Answer 12

Hi

Simply, if its upto the 1st telephone line box (Master LJU) then its the telephone companies, ie BT, Virgin, after this box its yours.

They will ask you to pay, if its damaged (cable or LJU) due to your negligence, ie decorating, building work etc...

but if its accidental vandalism (by persons unknown), its still theres and they will required to attend and fix at their cost, unless its after the 1st LJU.

Hope this helps...