I recently ordered an exercise pen from a Pet Supply Company through E-Bay. The company totally messed up. I had gotten an e-mail from them that the order had been shipped the next day. Three weeks later, it still had not arrived, so I attempted to contact the company. After several e-mail and a couple of phone calls I finally got to talk to someone. She checked on the status of the order and discovered that there was a mistake and the order had not been "keyed in" to their supplier. I asked for a tracking number and FINALLY received two, along with another e-mail saying that 2 pens had been shipped, and directing me to refuse the 2nd one. I was not home when the order arrived and the UPS guy left both on my porch. Wanting to do the right thing, I contacted the company again and explained the situation, they said they would contact their supplier and have a shipping tag sent to me so the extra kennel could be returned. Weeks went by again with no tag...called again. I was told to contact UPS and arrange to have it picked up ( I cannot lift it to take it to a UPS store since it is very heavy and I have had surgery.) I was told that if there was a fee they would reimburse me. I called and there is indeed a fee totaling almost $12. I have spent several hours on the phone with the Pet Supply company, their supplier, and UPS. I feel that I am being given the full responsibilty to arrange for the return and considering the track record of this company for getting back with me, I don't trust them with reimbursement. An operator with the supplier said if it was his company, he would just tell me to keep it-but can't do that since the Pet Supply Co. I ordered from is the one who must make that call. What are my rights? If I refuse to arrange for the pick up of the item I did NOT order and pay the pick up fee, can they come back at me? I feel it was not my mistake and therefore not my responsibility and I have made a good faith effort to return item. Any web sites offering free legal advice about this sort of thing?
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