Who should you talk with??

Question

when you want to compare two hotels about different aspects, like what gives one hotel an edge over the other and what attractions they offer to customers, do they maintain customer databases etc., then which part of the hotel staff are you supposed to talk to?...should you talk to the manager of the HR dept. or someone else?

Answer 1

Most hotel around attractions like casinos and disney land/world will keep a data base. if you have a prefer reed card for a certain hotel you will also be in a data base somewhere.

As to who to talk to call the hotel and ask them straight out what they offer for you. locations close to attractions, restaurants close by, etc.

If it is near a casino, some hotels offer a bus service to all casinos in the area. Depending on where the casinos are located though. In Las Vegas they did not offer that but in Shreveport they do.

Answer 2

Speak to the janitors and maids. In the US, many of them speak only Spanish. Most of them would feign ignorance because they don't want to lose their job by expressing unauthorised opinions.They know what is best because they are the frontline at making the hotel the best. They have been contracted from one hotel to another. Befriend them and they will have a lot, a lot and a lot to tell you.

If you wish to know the health of an establishment, walk in to look at their toilets - because the cleanliness of their toilets reflects their actual sincerity in taking care of you and their people. Not just the toilets in the rooms but toilets used by their employees.

When you look for a job and cannot decide which company's offer to take - walk in to look at their toilets. Toilets are the lowest common denominator to measure and compare how far a company is willing to go to take care of you. Toilets reflect how much c**p a company expects their employees and customers to take.

Their slogans and front lobbies are simply facades.

Speak to their front desk and ask about whatever services, attractions, discounts and hotel procedures you could think of. Compare the front desk answers over various shifts and various days over two weeks. If the answers have a great variation, that is a really bad hotel.

Speak to the HR and CR (Human resource & Customer relations) you would get their most polished bull-c**p.

First you have to make a list (a list that might grow as you learn more) of what you expect from an establishment.