Why Indian Call centres train their employees with Neutral Accent ?

Question

Why don't they train themselves with American Accent for speaking with American Clients ?

http://www.neutralaccent.com

Answer 1

If some one thinks that any Indian could speak american accent, thats wrong. No Indian could speak exactly how an american do. I mean to say, It's purely biological issue. American can't speak Indaian accent though. When ur in calls, if u produce false accent eventually customers wil be irated.

For this reason call centers have got a new solution of Neutral accent. Where the accent could be understood by every person who knows english. It consists of slight accent bending tricks, Voice modulation.

Answer 2

Indian call centres train their employees with neutral accent. That's true. First tell me some thing...can an American speak an Indian language with perfect Indian accent? No. Similarly, no Indian could suddenly learn and speak in American accent. Moreover, most of the people in Indians could understand and feel free with neutral accent only. As the first answerer said its purely biological issue. I think its not a difficult issue for Americans to understand neutral accent.