Why Was my yahoo account taken from me

Question

As far as a i now i have done nothing wrong i haven't been on Q&A for a few months. My 360 page i had a clean Profile page i do not know weather yahoo know how much stress they cause to people when they do this to them but i can tell you it has really upset me. I lost Q&A. MySpace,360,Flicker everything i had build up from nothing gone in a second i was even on a high level in Q&A i tell you what it has knocked me for six. I have written to yahoo to ask them for my old account back. I am keeping my fingers crossed

Answer 1

FIRST, consider all the possibilities listed below.

- Make sure that your browser's cache and cookies have been emptied.

- Check your firewalls & other security settings to make sure they aren't blocking the page or associated IP addresses for 360.

- If you've had any change in your ISP service (like AT&T Yahoo) that was connected to a 360 account, then the change can cause you to lose access. That means you were using the e-mail address that the ISP gave you instead of a Yahoo ID that you created. Check with those sources to find out the deal. Bottom line: It's best that you use a Yahoo ID that you created rather than one provided through an ISP. This is often a TOP reason for losing access to a 360 space.

- If you've violated Yahoo Terms of Service (http://info.yahoo.com/legal/us/yahoo/uto... ) or 360 Community Guidelines (http://help.yahoo.com/l/us/yahoo/360/gui... ), then you should check your Yahoo! Mail for a notice. Violations can cause 360 space deletion. This is often a TOP reason for losing access to a 360 space. NOTE: Under the contract that you agreed to when creating your Yahoo account, Yahoo is not obligated to give warning or reason for account deletion.

- If you have been inactive for 4 months - in terms of the Yahoo! Mail service - it may cause your account to be deleted.

You should be able to do the following, when you've activated your 360:

- LOG OUT of all Yahoo services

- Go to http://360.yahoo.com

- Click the teeny tiny "Sign-in" link on the upper left of the page. After signing in, the page refreshes and you should click on the teeny tiny "Yahoo 360 Home" link on the upper right of the page to get into the 360 space.

NOTE: Make sure that you are using the Yahoo ID that was used to create your 360 space. The usual methods of accessing 360 are no longer working - i.e. via the Yahoo Toolbar and Y!Messenger (with the exception of the Y!360 plug in on version 8.1).

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Now, if you've determined that the above possibilities don''t apply to you or don't work, then you only have five choices:

1) Try logging into your 360 space on another computer on a different network - library, your friend's computer...whatever.

2) Contact CUSTOMER CARE by clicking the button at the bottom of this page: http://help.yahoo.com/l/us/yahoo/edit/re... , and ask them why the 360 part of your Yahoo account is inaccessible, then wait for their response. Although, this is customer service, so you may need to contact them a few times to get a response.  When dealing with customer service, sometimes it's necessary to be persistent. You can also call 1-866-562-7219, 1-408-349-1572, 1-408-349-3300

Hours: 8a-5p M-F (Pacific)

3) Start a new 360 space by creating a new Yahoo account, which you've already done.

4) Wait to see if Y!360 transitioning to another social networking platform in the second half of 2008 will help your situation. Read more about that here: http://blog.360.yahoo.com/product_360 .

5) Give up on Yahoo! 360 and use another social networking service.

Good luck!

Answer 2

Maybe you went against a rule you didn't know about.