Ok when my dad signed up for bt home broadband we didn't recieve a welcome package because no one was in to sign for it and when my dad asked them if they'd deliver it to a different adress as no one was in on mornings, he was at work and i was a college, they said no they wouldn't my dad got annoyed but he let it go, in the end when the bt guy came to set it all up we ended up getting a second hand bt hub out of the back of his van, we never got any wires (except a ethernet cable) or an installation disk.
Last week there was a 'lightning strike' that blew my phone line and we had no internet or phone, an engineer came out and fixed the phone line saying it was all faulty not cos of the lightning strike but the fact that both our phone connections had faulty wiring (which bt put in for us for a cost of nearly 200quid), anyway he fixed it and left, i then plugged the bt hub back into the phone line and when i switched on my computer no internet came on, two days later after i couldn't get it back on my dad rung bt up, they were useless, my dad spent over an hour on the phone and he tried everything he said, even thought i kept telling them he was wasting his time the guy was just messing with the settings not doing anything in the end he hung up on my dad and its not like my dad was rude or yelling at him. Anyway we rung again this time my dad told the woman that the guy before her had messed around sending my dad through c**p all resetting my computer to the settings it wasn't meant to be on, the manager told us to put in the installation disk which we never recieved and in the end my dad asked them to send out a welcome package which we should of recieved in the first place, they wouldn't instead they told us that they'd send out a installation disk, the computers up and running now but i find the fact that my ethernet connection in my computer doesn't work thanks to them.
They have been so rude and irrisponisble to almost everyone i know who is with BT, the conned my mum into paying her bill twice on many occasion and they never refunded her, my boyfriends mum just signed back up with them and the charged her 40quid for a phone bill the day after yet she hadn't used the phone?
Why are they so irrisponsible?
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