Why are HMV.co.uk so rubbish?

Question

They say items are in stock when they are not, all the time! I go back to them in hope that they have improved but no, i'I order something that is in stock then they tell me 4 days later the item is 'on order with supplier' :( and they still carry on saying it is IN STOCK on their website. Bah.

Why does this company not give a d**n about delivery times and letting the customer know what is happening? I expected better.

Answer 1

Im not trying to advertise or anything here.. but youre right hmv are c**p! i get all my cds from play.com its cheaper and they get posted for free no problem =]

Oh and i dunno what their problem is if youre gonna buy something out there just go in the shop lol

Answer 2

Honestly, I prefer HMV to Play.com and I'm not being paid to advertise them, honest. HMV are actually cheaper than Play for a lot of things and pretty much everything I buy from them delivers when it should be delivering.

Give them a phone and hassle them, threaten to order it elsewhere, see if you have any luck.

Answer 3

Hhmmmm

I would take screen shots of the page saying it was in stock, tell HMV it is for somebody's birthday which they will no longer receive on time for the big day, stating that the only reason they chose HMV was because they said they had it in stock AND then ask for a refund OR you will be taking matters further under the premise of false advertising.

TADAAAaaaaaaa!

p.s. Kevin is right www.play.com are much much better.

Answer 4

i always use play.com, ive never used HMV, but my bf did the other week and it took like 10 days to arrive.