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Why are testable objectives important in a Service Excellence System project?

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Why are testable objectives important in a Service Excellence System project?

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  1. How else are you going to know if you achieved excellence, or did moderately well, or failed miserably?  You need to have a criteria for checking, your objectives need to be clearly defined, and anyone coming to your results should be able to quantify them to determine if you met the desired outcome.

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