Why can't dishnetwork give me HD channels with dishFAMILY package?

Question

I'm so frustrated with them. They won't take my money! I want their dishHD programming package AND dishFAMILY - but they won't do it. Tried a bunch of different ways, including paying for two dishes on my house but they simply won't take my money or do it. Why? Why? Why? what is wrong with them?

I don't want their Top 100,200 and 250 - I want the HD channels and my dishFAMILY programming. I'm willing to pay for both... I told them I'd even be willing to pay for the 250 price (it's not the money... it's the programming I want). But alas they won't help me.

Guess after my contract is up, I'm switching to DirectTV.

Sorry for my bit of a rant, but honestly does anyone know why?

Answer 1

Bypass Customer service.

Go to their web site, create an account, and you can modify the services you want on your own!!.

DishFamily is only 40 channels. I suspect that many HD channels are not part of those 40 (For example DISCOVERY) (in other words, they may want you - or are forced - to give you  the HD only if you have the corresponding SD as well).

If it is not the money, and can't change it over the web, just get the 100 channels and you will be done. 100 channels is only $20 more than DishFamily.

Answer 2

the only way you can do it is to purchase your own hd receiver,dish wants you to buy the 100 or higher in order to re-coup the cost of your upgrade ,so if you have your own its no problem ( for them ). the problems you will have are; you ll need a different dish and if you purchase a receiver , say from e-bay or whatever you may not be able to activate it . always check the receiver # w/ dish . if the seller owes a balance , they wont activate it . sound like a hassle, it is. i suggest taking the higher package for the length of the agreement , then when its over you can down grade back to the family pack.