Why can't i send messages to anyone on 360 or receive them too?

Question

Why can't i send messages to anyone on 360 or receive them too?

Answer 1

First, check your permissions.

- Click your "Settings" link at the top of your 360 page

- Click your "Communications Settings" link on the left side

- Scroll down to the Yahoo Messenger settings and enable them for the group that includes the person you are trying to message (see your "My Friends" page to make sure, if you aren't making it "Everyone in 360").

- Click the "Save" button

Then, clear your mailbox.

- Go to your "Mailbox" page.

- You will see your messages listed there. Next to each message is a box. Click on it to select the box. Above the green word "Messages" in that same section, there is a "Delete" button. Click it and it will delete the messages that you've selected. There are also a "First | < Prev | Next > | Last" links to the upper right of the section to advance to other pages if you have many messages.

- Click on outstanding invitations (left side of page...your limit is 100) and delete them. Delete expired invitations (view the invitations and then delete them on that next screen).

- Check your "Sent" folder and delete old messages.

If that doesn't help, then you are probably experiencing the glitch described below:

If you've received comments & messages just fine before and suddenly you're not, then this sounds like a recent glitch that many people are experiencing, where the mailbox and/or Top Page comment box is busted except for specific periods of the day.

This is not a case where you should keep trying fruitlessly to delete messages, add/view comments or send invitations. It has nothing to do with your computer system either. You can't fix this problem, but you MAY be able to work around it.

You will see old messages and comments any other time of the day, no matter what you do because at those other times the mailbox or Top Page comment box is malfunctioning. You can try deleting comments/messages and it may appear successful, but it will likely return the next day at certain times.

You will just have to VIEW the comment box and mailbox only at the specific times for when they are working properly. In other words, you will have to visit your 360 at various times of the day to see when the mailbox & top page comment box are working. Figure this out and then view your comments & messages at that time of the day. You can still send messages whenever or post comments on your page whenever, but you can't VIEW them unless it's during the time period you figured out (which is also when you can delete messages so that your mailbox doesn't get too full & start becoming the cause of other issues).

With all that said, there's no guarantee that your mailbox or Top Page comments will work at any point in the day. But at least you can check it out, just in case. For me, it works between 4am and 10am CST.

FYI: Y!360 is transitioning into a different social networking platform in early 2008. There has not been a more specific date announced on the blog yet, so it could happen any time between January and end of March 2008. Yahoo is trying to centralize its profiling services - Y!Mash, Y!360, and the regular Members profile - into one. It likely will not be called 360 anymore, so yes, it's closing in a sense. See http://blog.360.yahoo.com/product_360 for more details. The 360 team blog is also accessible via the "Yahoo! 360 News" link in the upper right corner of your 360 space.

However, they are no longer fixing bugs related to Y!360, so there's no point in trying to contact them about those.