Why can't the people who work at Dunkin Donuts get it right?

Question

I mean seriously - how hard is it to fix a medium black coffee?

Answer 1

they are in a rush starbucks is better

Answer 2

DD always gets my order right. Are you mean to them?

Answer 3

simple Roxy.They love your business and want to have you keep coming back.One lump or two??

Answer 4

If I had to choose donut shops I would pick "Krispy Kreme" .  I do not like the new version of Dunkin Donuts .  Do you have any Tim Hortons out your way ?  We have masses of them and my daughter-in-law is a manager of one so I guess I should give them a good word but I still like Krispy Kreme better .

Answer 5

It probably is a factor known as "you get what you pay for"

In this instance, I refer to the wages that the employee behind the counter is getting paid to do his or her job. There may be a lack of education, or motivation if the pay is minimum wage, or less. Yes I said less, as Min wage only applies to Full time employees. If you work less than 40hr/wk, there are a number of exclusions, depending on the state you live in.

So, you can see that they might not really care for their work, or pay, or even if they get your order right.

Be kind, and if you continue to have problems, consider making your own coffee int he morning and putting it in a travel mug.  There are many coffee makers that work on timers now, you set it up at night and your coffee is ready when you get up in the morning.

Answer 6

report it to the manager. and tell them ur experience. and if they have the same attitude, then go to corporate.

also, to ctpkay20....

i work at fast food. and everyone i work with there dont work for minimum wage i work like 3 dollars more than minimum wage. and mcdonalds starts u at 7.50. whataburger starts u between 7-8. (cant remember). alot of fast food places arent paying minumum wage anymore.

and as for the black coffee. be more patient with the older ladies. and like i said if she is always like that to you, then go to the corporate. i like going corporate, they get the things straight.

Answer 7

Old people suck

Answer 8

people who work behind counters can be nasty people. i knew of a lady who had to complain to dunkin donuts about the rude customer service she was getting. she complained to the corporate office because she spent alot of money there every day and they were always rude. i like to play dumb and ask questions like "are you having a good day" "Do you like to work here" "how long have you been here" things like that to throw them off when they start with the attitudes. also "did i offend you"? "have i done something" "you seem upset, are you ok".

Answer 9

hi,  well it sounds easier enough for me but maybe they don't understand english & they should but i don't see why it's such a hard order to do.  bb

Answer 10

I'm sorry to hear that but I have to agree with you.  This morning I was getting my breakfast at DD unfortunately I had the same old lady.  She's nothing but seriously annoying.  I bought a combo breakfast upgraded to medium coffee and she asked if I want any DONUTS. I ignored her and she asked my the second time. I hated when she demands an answer from a customer in an impolite manner.  You can see her face is getting as black as your black coffee.

There are more case... I just don't understand why she's there to devastate people's life...

Answer 11

because they personally dislike you

Answer 12

If you're not satisfied let them know, and if that doesn't work let the manager know. If that doesn't work try going to a real coffee shop instead of a Donut fast-food outlet.

Answer 13

Don't worry, it's not just you. They can't figure out milk, no sugar, either.

Answer 14

I like large and black...oh wait...my bad.