Why cant i understand the people when i phone a call center?

Question

Why cant i understand the people when i phone a call center?

Answer 1

Because they are all foreigners and they cant speak English

Answer 2

>>can u talk indian ?? if not thats prob y <<

It's the kind of verbal equivalent of those people who write "u" instead of "you" and "y" instead of "why", I guess! It just ain't English is it?

>>Why pay someone here a decent wage when they can ship the work overseas and pay pennies on the dollar to someone who has no idea how to fix your problem<<

Because consumers in the UK don't want to pay for anything these days, they want it all for free. That's why bigger companies have to outsource at lower cost - the margins are tighter. If you want more, you pay more. Easy!

It's for the same reason that people will buy cheap, junk food in Tesco rather than food that does them good. It's all about money. Same issue. You get what you pay for.

Answer 3

Call centers are all farmed out overseas nowadays. It's cheaper for the company.  

Answer 4

Because the call centre is in a totally different country!!!

Answer 5

can u talk Indian  Pakistani or Bangladeshi ?? if not that's prob y

Answer 6

because whichever company you call these days, their call centre seems to be in india! without sounding racist, its very annoying, especially if you are trying to deal with financial issues. you want to be sure they are doing what you want them to.

if they cant understand english they shoudnt be doing that job, simple

Answer 7

I hate that too! Outsourcing is the thing to do these days. Why pay someone here a decent wage when they can ship the work overseas and pay pennies on the dollar to someone who has no idea how to fix your problem. :~)

Answer 8

Don't even get me started!

Thank the US government!

Answer 9

Because - 'Hello, this is Brian' - is more likely to be Ranjit from Mumbai

Answer 10

Because they are reading from a set script and read too quickly because their supervisor has to ensure they deal with a target number of calls per hour

Answer 11

For the same reason that only in America you have to dial 1 to get English.